COVID-19 Workplace Risk Assessment, Policy and Client Agreement 

Updated September 2020 – CroydonOffice

COVID-19 is an illness that can affect your lungs and airways. It is caused by a virus called Coronavirus. Symptoms can be mild, moderate, severe or fatal.

The main symptoms of coronavirus are:

  1. High temperature

  2. New, continuous cough

  1. Loss or change to your sense of smell or taste.


For further information on COVID-19 along with detailed symptoms and government guidance please visit:

New Horizon Counselling have put in place the following to reduce risk to clients:

Croydon and Swindon Office


  1. New Horizon Counselling has completed online training via the Virtual College: 

Prevent COVID-19 – Completed June 2020

  1. Information has been obtained and read outlining guidance for working safely during the coronavirus outbreak, resources from:


    2. British Association for Counselling and Psychotherapy 

  2. The offices have been rearranged so we will be seated at least two meters apart. 

  3. There will be alcohol gel available in the office and it is requested you use this upon entering.

  4. Optional gloves will be available in the office.

  5. Water bottles will be provided however if you can bring in your own water bottle that would be appreciated.  

  6. Office surfaces including the chairs and door handles will be wiped down with Dettol at the end of each session.

  7. To prevent close contact at the start of your session I will now open the door, come out the office and ask you to enter the office first, I will then follow to give you the two meters. 

  8. For the time being I will only be accepting card payments or bank transfers and the card machine will be cleaned after each transaction. 

  9. It is recommended you wear masks in the building at all times. 

  10. Mask need to be worn in the office at all times unless you are exempt. 


Confidentiality restriction


In the event that I or you, the client get COVID-19 symptoms the government advises isolation and to contact 111 to arrange a test. In the event of a diagnosis the NHS Test and Trace system would be implemented, this may involve you or I disclosing the name and number of people we have been in contact with. 


I will contact you immediately should I develop any symptoms and to let you know if the NHS require your name and number. Please note no further information would be provided to the NHS.


You have my permission to provide the NHS with my name, number and email. Please also contact me should you develop symptoms as I would then choose to self-isolate.  


Information on how the NHS would use your details can be found here:

If you or anyone you live with has any COVID-19 symptoms please don't come to the office and we can pause sessions or move to online sessions for two weeks while you self-isolate. 



Although every effort to reduce risk is being made, clients accessing face to face Counselling are doing so at their own risk. If you have any concerns about face to face work please let me know during a session or via email: